Frequently Asked Questions (FAQ's):
Below is a list of common questions from our visitors. If you have a question that isn't answered below please contact us.
What's the purpose of lottos.com.au?
lottos.com.au is primarily an online competitions forum that lists any current competitions and offers available in Australia. We have been online since 2000 and are an Australian registered business - we pay tax! (ABN 39 285 612 130)
The lottos forum offers extensive information and opinions on just about anything to do with competitions and is totally addictive and fun to join and use!
Do I have have to become a member?
You can look around the lottos.com.au website, but access to the forum will require you to join.
Joining only takes a few moments and the only info we retain from you is an email address and a member name.
What types of competitions and offers does the lottos.com.au forum list?
lottos.com.au lists all competitions including online competitions, sms competitions, kids competitions, magazine competitions, store competitions, mail in competitions, radio competitions, tv competitions, phone competitions, words or less competitions. Some other sites list a very small number of competitions that give their owners income from each competition banner you click and join.
What's different about the lottos.com.au forum?
There is a lot of difference. Here are a few points:
- We don't endorse or give favourable comments to specific competitions, unlike some sites that only list competitions that give their owners income from each competition banner you click and join
- The lottos.com.au forum lists all competitions, thereby maximising your chances of winning prizes
- lottos.com.au is also extremely innovative with features such as CompTracker (Our tagging system which allows you to tick, cross and question mark each competition). This means that you can keep track of all competitions you have entered or plan to enter
- lottos.com.au also offers Premium reports - over 120 ways to sort and filter your competitions listings
- Members are free to discuss all subjects or topics related to competitions
- You are free to join using any email address you choose whether it's an ISP email or freemail type
- We have exclusive forum member competitions available to members only
- We don't endorse cheating
- As a community, members help each other with entry forms and answers
- Lastly, lottos.com.au is made up of it's members. Their advice is unbiased, invaluable and from true competition winners who win in random draws and words or less competitions!
Do you offer tips on winning competitions?
All the tips you need are contained in the lottos forum.
Tips from real winners!
By joining lottos.com.au do I receive emails?
Joining lottos.com.au does mean that you will receive a welcome email after joining the forum. We may also send newsletters from time to time.
I have a forum member name and password but can't login?
Check your pc date is set correctly. If it is, use the 'Lost Password' link on the forum to have a new password generated and sent to the email address associated with your forum membership.
I'm getting heaps of emails - why?
If you enter online competitions, you may notice a rise in emails you receive.
lottos.com.au recommends receiving lottos.com.au emails into your main email account, and have another, separate email account from lottos.com.au, hotmail, yahoo, gmail for competitions you enter.
Check your email accounts regularly as you might win a competition and the promoter may only send you an email to let you know as notification you've won a competition.
Can I unsubscribe from any emails you send?
You can unsubscribe from any newsletters sent by clicking the unsubscribe link which is on every email sent by lottos.com.au.
I want to receive the lottos.com.au newsletters or emails but aren't receiving them?
It's a good idea to add lottos@lottos.com.au and andrew@lottos.com.au to your email address book.
How can I contact lottos.com.au?
Use the Contact Us menu option or email lottos@lottos.com.au.
Can I contact lottos.com.au if I have any questions about competitions?
Issues should be taken up with the competition promoter or you can ask for other members advice on the forum about the competition in question.
I've changed email addresses - how do I change it?
Log into the forum, choose Control Panel, Edit Profile and make any changes required.
I'm a business wanting to list a competition - how do I do it?
Join the forum and post it up! You paid money to develop your site, so now promote it!
Refund policy
Our online Premium membership subscription product is accurately described on our site and we are happy to provide additional information if you email or call us prior to purchasing. In addition, we offer a free three day trial of our online Premium membership subscription product prior to payment being required. Therefore we cannot approve refunds on purchased online Premium membership subscriptions and all sales are final. If you choose to cancel your online Premium membership subscription product, the subscription will run to the end of the existing expiry date and the subscription will not be pro-rated or refunded however you can onsell or gift the subscription.
Thank you for your understanding.
Privacy policy
Online Privacy Policy
This online Privacy Policy is provided to make you aware of how we collect, use and manage information of visitors to our Internet Web Site (IWS). The Publisher views the personal privacy of users as an important issue, and we are committed to maintaining the security of personal information provided to us by users in accessing our IWS. This policy forms part of the Terms of Service of the IWS, and describes how we treat personal information that we receive through your use of our IWS.
Definitions
Lottos Internet Design (trading as lottos.com.au) ABN 39 285 612 130 ("the Publisher").
"The Publisher", "we" "us" and "our" means the Publisher.
"IWS" refers to the Internet Web Site lottos.com.au.
"User/s", "you" and "your" refers to users of, and subscribers to the IWS.
"Hyperlink" means any mechanism of providing a link from one location on the Internet (or a web page) to another location on the Internet (or a different web page, or a different location on the same web page), and includes any mechanism for linking to, or providing access to, files via the Internet.
"Intellectual Property" means all intellectual property rights as defined by Article 2 of the World Intellectual Property Organisation Convention of 1967, in any inventions, designs, trademarks, trade names, circuit layouts, plant varieties, business and domain names, logos and get-up, confidential information, matter, materials or works accessible on or via the Publisher web sites.
"Internet Services" means the supply of Goods and Services by the Publisher including without limitation access to the Publishers website at www.lottos.com.au and to anything on the Publishers website.
What Information Do We Collect and How Is It Used?
We collect the following information from visitors to our IWS: referring domain name, IP address, information regarding what pages are accessed, information volunteered by you, such as survey information, email address, and your preferred means of communication. We collect and log this information for statistical purposes or for the purpose of communicating with you if you have requested this.
We will also collect additional information in relation to subscribers as set out under the heading "Information Collected during Subscription", and that additional information will be used by us for accounting and subscriber database management purposes and such information will be provided as necessary to financial institutions. We may also use this information in order to provide you with a personalised experience when you visit our IWS. Through the use of a "cookie" (see under "Cookies"), we can record the pages you visit and the information you require. Through analysis of these records, we can take steps to provide you with an improved service when you revisit our IWS.
Other than as stated in the preceding paragraphs, no attempt is made to identify users or their browsing activities except in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect logs, or where we believe it is required to collect and produce relevant electronic documentation to use and disclose your personal information to fulfil its obligations to any third parties, including statutory organisations under local law and regulatory bodies.
We will only use and disclose your personal information if necessary to protect any copyright or intellectual property in any material on our IWS, or if it is necessary to enforce our IWS forum rules, or to identify the end of trial periods for forum members.
Information Collected during Subscription
In the process of subscription by organisations or individuals, the following information will be required and used by us:
- member name
- email address
- real name
Subscription will enable you to access our online forum with Premium membership. We use an approved Payment Gateway in conjunction with St George Bank. These external web sites may require the following information:
- payment details, such as credit card or bank account details
We do not store nor transmit your credit card information.
Whilst we may use your subscription details to personalise your web experience, we will not make membership details available to external parties except as indicated in this Privacy Policy.
Links to Third Party Sites
Our IWS contains links to external websites. We encourage you to review the privacy and security policies of any externally linked websites that may be accessed through our IWS. We assume no responsibility or liability for the information, collection and disclosure practices of any sites that a user can access through our IWS. Please check the privacy policies of external websites before you submit any personal data to them.
We may use third-party advertisers to deliver advertisements to your web browser whilst you are viewing our IWS. We accept no responsibility for any information collected by third-party advertisers once you click on an advertisement and leave our IWS.
Except as specifically stated in this Privacy Policy, we will not share your personally identifiable information with any individual or organisation that is not associated with the Publisher.
Can I Change or Delete Information?
All forum members and newsletter subscribers have the right to access or update personal data that they have submitted through the IWS by updating their profile details in the case of forum members and newsletter subscribers can choose to unsubscribe from mailing lists by following the instructions on how to unsubscribe provided in all our newsletter communications.
Children's Online Privacy Protection
Our IWS is directed towards adult users. We do not knowingly collect information from children under the age of 13. Children under the age of 13 should not use our IWS or submit information to us.
Cookies
A cookie is a small data file that web sites may write to your hard drive when you visit them. A cookie file can contain information, such as a user ID, that the web site uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read other data off your hard disk.
Our IWS uses cookies to track user traffic patterns and to better serve you when you revisit our web site. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them of in your browser. However, correct and full web site functionality often requires the use of cookies.
Security
We take all reasonable security measures to protect your personal information from loss, unauthorised access, destruction, misuse, modification or disclosure as far as is permissible under law, but we accept no responsibility for any unauthorised access gained to any of your personal information in our possession.
Any payment transaction information will be encrypted through an external Payment Gateway and used solely to process the transaction.
Where we have given you a password which enables you to access certain parts of the IWS, you are responsible for keeping this password confidential.
Please note that we cannot guarantee the security of your data in transmission to the IWS. Transmission is at your own risk.
Updating this Privacy Policy
As the content of this Privacy Policy may be updated from time to time we suggest that you return to our IWS on a regular basis and carefully read the information provided.