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Win a West Elm bar cart - daily prizes - spend $45 on participating products. |
Tetris
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posted 27-11-2021 @ 01:04 PM
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nope |
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posted 29-11-2021 @ 09:10 PM
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I sent an email on the 19/11 asking if we will be receiving it before Xmas. This was their reply
"Thank you for contacting us.
We are following up with the supplier and will be in touch shortly.
Thanks,
Pernod Promotions"
Maybe someone else should try also.
I'll post any updates. |
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posted 1-12-2021 @ 07:55 PM
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I emailed 27/11 and haven’t received any reply yet |
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posted 3-12-2021 @ 12:27 PM
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Just got this email from them:
Hi,
We wanted to reach out with another status update on the West Elm bar cart you were a winner of in the Father's Day activity and are awaiting delivery
of.
Unfortunately, like a lot of suppliers, West Elm is experiencing significant delays with dispatch of these items. There currently is no clear ETA that
we are able to share with you however please be assured the cart will be sent to you as soon as possible.
Attached is a formal apology email from West Elm that they have shared with all customers experiencing these delays.
We appreciate your patience here and hope you understand.
Thanks,
Pernod Promotions |
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posted 3-12-2021 @ 04:23 PM
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Yep just received the same email too. |
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posted 6-1-2022 @ 06:41 PM
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How long until we start asking for a cash alternative? |
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Tetris
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posted 6-1-2022 @ 06:45 PM
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Pretty poor effort on their behalf I feel. Can't get my head around the idea of offering prizes you don't even have?
🤷♀️🤷♀️
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posted 6-1-2022 @ 09:51 PM
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I’m hoping for a voucher at least or a gift card. |
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Tetris
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posted 6-1-2022 @ 10:27 PM
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perhaps write and suggest it?
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posted 7-1-2022 @ 07:27 AM
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I would love a gift card! Should we all email? |
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posted 14-1-2022 @ 06:24 PM
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Did any other winners receive an email from Startrack with delivery coming from 'Creative Products'? I think it may be this? |
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posted 14-1-2022 @ 07:29 PM
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Quote: Originally posted by natzerat | Did any other winners receive an email from Startrack with delivery coming from 'Creative Products'? I think it may be this? |
No sorry |
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posted 15-1-2022 @ 03:38 AM
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Quote: Originally posted by natzerat | Did any other winners receive an email from Startrack with delivery coming from 'Creative Products'? I think it may be this? |
Me neither. Must be something else. |
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posted 15-1-2022 @ 10:18 AM
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Thanks, I have no idea what it is then! Pernod Ricard is their only client I have entered comps in. |
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Tetris
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posted 5-2-2022 @ 01:05 AM
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I wrote a couple of weeks ago asking about a replacement prize and here's the response:
Dear Sir/Madam,
I was a daily winner of a drinks trolley (and more) and was notified on Sept 20, 2021. Is there any indication as to when this prize will be delivered
or even a possibility of having the prize replaced with an equivalent cash/gift card amount if delivery is still uncertain?
Response:
Thank you for contacting us.
At this stage we don’t have a firmer ETA from West Elm just that the prizes will be fulfilled. We do apologise that this is taking much longer than
anticipated but we will be in touch as soon as we have a further update
I'm not particularly impressed by that response to be honest....I mean how long is a reasonable amount of time to wait for a prize fulfilment?
🤷♀️🤷♀️👎👎
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posted 5-2-2022 @ 08:19 AM
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Yeah it’s been long enough. Would be interesting to talk to someone from West Elm to see if they have more information. I might try to investigate
further, let you know how I go. |
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posted 7-2-2022 @ 01:08 PM
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Spoke to a lovely lady from West Elm who confirmed they are experiencing significant delays in orders being fulfilled from their warehouse
distribution centre and email updates were being sent out on a regular basis. I asked what their procedure was if an order cannot be fulfilled and she
said the person placing the order is offered a refund and compensation. So I guess we wait.
Quote: Originally posted by miki888 | Yeah it’s been long enough. Would be interesting to talk to someone from West Elm to see if they have more information. I might try to investigate
further, let you know how I go. |
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posted 7-2-2022 @ 01:47 PM
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Should prob be taken up with Pernod Ricard, the promoter? |
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Tetris
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posted 7-2-2022 @ 02:20 PM
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I think it was Pernod Ricard I emailed (see above) They didn't seem very interested in an alternative... |
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posted 7-2-2022 @ 04:36 PM
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I sent an email on the weekend asking for an alternative prize/ cash or gift card replacement, I'll let you know what their reply is. I'd put money on
it will be the same as Tetris though. Our hands are pretty much tired on this one. lol |
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posted 17-2-2022 @ 10:38 AM
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mine came today
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colder_weather
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posted 17-2-2022 @ 01:31 PM
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was it delivered by Australia Post or a courier please? |
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posted 17-2-2022 @ 06:52 PM
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Just received mine by courier |
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posted 18-2-2022 @ 07:04 AM
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Did it include the glassware? Or does that come seperate still? |
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posted 18-2-2022 @ 10:49 AM
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Received mine yesterday by courier - it was the bar cart & glassware |
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