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Sanitarium Up'n'Go / Participating Outlets buy any Up'n'Go product Enter to win assorted instant prizes...

posted 20-1-2022 @ 05:34 PM www


My money has also been deposited.
posted 20-1-2022 @ 06:57 PM www


That seems unfair Sands that they no paid you yet, if you don't get it tomorrow by lunchtime ,I'd be paying them another call if I were you.
posted 21-1-2022 @ 11:40 AM www


I doubt I will ever get it, highlighted mostly by them never contacting me in the first place about my second chance 'wins'

If I had not have contacted them, they would not have sent the claims codes

Guess they were hoping I would not see the list

Still no money, no email, another message left

:grind:
posted 21-1-2022 @ 12:13 PM www


0243487777 ,that the number to call and they should sort it out .
posted 21-1-2022 @ 12:16 PM www


Thanks, yes, that is the number I called earlier today and left another message
posted 21-1-2022 @ 03:01 PM www


I emailed: CustomerRelations@sanitarium.com.au
I wrote, Iím still waiting on my money to be deposited into my bank account.

I had a quick response from Customer Relations requesting I send the date I received the email with claim number and what day I submitted the claim and the amount I won.
Hmmm, honestly, whatís is going on??
posted 21-1-2022 @ 03:09 PM www


No idea

I have emailed them twice (last Friday and again Wednesday) and been ignored both times

I included the date I sent the claims (15th December) and the claim code numbers in my email

I mean seriously , they HAVE and KNOW all this information

It's just stalling in the hopes people will give up
posted 21-1-2022 @ 04:00 PM www


It's sounds so back and forth , but I kept at them in 2 different numbers and email ,don't give up.
posted 21-1-2022 @ 04:06 PM www


Oh I won't

I've lost count of the number of emails (to customer service and Sanitarium proper) and phones calls to two different numbers I've done, the last actual reply to an email I had was 6th January

Everything else has been ignored (emails) and all phone calls, twice it rang and cut out after two rings, twice it rang out (no message machine etc) and one time left a message with no call back


No response to 'contact us' on Up&Go website nor Facebook message
posted 21-1-2022 @ 07:21 PM www


Not sure if maybe competition and fair trading, or some organisation like consumer affairs can help ?
posted 25-1-2022 @ 04:28 AM www


Holy cow. it's in :o

And correct :o


Well, very very happy to admit I was wrong


Honestly never thought I'd see it at all, ever
posted 25-1-2022 @ 06:34 AM www


Still nothing here :(

So glad you got yours sorted Sands. They are very unorganised aren't they?
posted 25-1-2022 @ 06:56 AM www


Please call them again

I don't want you to give up and miss out

Good luck
posted 25-1-2022 @ 10:41 AM www


Well done Sands.
Did you get an email to say money was being deposited? Or did it go straight in?
Iím still waiting too. Iíve heard nothing back from Customer Relations.
posted 25-1-2022 @ 10:45 AM www


Quote: Originally posted by Emmi22  
Well done Sands.
Did you get an email to say money was being deposited? Or did it go straight in?
Iím still waiting too. Iíve heard nothing back from Customer Relations.


No, no email at all

I phoned Friday and left a message and got a call back yesterday to say it had gone in (it had'nt)

That then changed to, they paid it in and would be up to 3-7 business days, but it was there this morning when I checked

Quite remarkable given how many times I was assured in early January it was paid out after I'd claimed in mid December :no:

Maybe try calling again

0243487777

Is the only number I've had communication from
posted 25-1-2022 @ 11:12 AM www


Good work Sands👍,, persistence pays off .
posted 25-1-2022 @ 02:33 PM www


I am still waiting also, Have sent emails last Friday 21/1, no response, so emailed again last night (I like a paper trail) I will be calling on Thursday to follow up. This has to be one of the worst run promotions ever.
posted 25-1-2022 @ 02:39 PM www


I agree Gayleforce ,terrible run comp ,keep chasing them up.
posted 25-1-2022 @ 04:21 PM www


Thanks Sands. I called them again. They advised me that the money will be deposited in my bank in the next 3-5 business days. Letís wait and seeÖ
posted 31-1-2022 @ 05:08 AM www


Iím still waitingÖ.
posted 31-1-2022 @ 12:27 PM www


Quote: Originally posted by Emmi22  
Iím still waitingÖ.


here waiting too.....
greatesthope
posted 31-1-2022 @ 12:39 PM www


I received the outstanding amount of my winning a few days ago!
posted 31-1-2022 @ 12:59 PM www


Still waiting here :(
posted 31-1-2022 @ 01:05 PM www


Please keep at her/them everyone



I know it is a pain in the you know where, I know we should'nt have to keep chasing our wins and hearing the same excuses from the over and over

But please don't give up

I f they don't want to honour wins, they should'nt be running the competition on the first place
posted 31-1-2022 @ 05:13 PM www


Still nothing from these buggers, will be calling again tomorrow
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