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Moccona Barista Reserve / Purchase to claim your purchase refund-ENDS 15/11/2022

posted 13-10-2022 @ 07:24 PM www
Moccona Barista Reserve / Purchase to claim your purchase refund-ENDS 15/11/2022

https://www.mocconabaristaquality.com.au/

MOCCONA BARISTA RESERVE “LOVE US AND THE NEXT ONE IS ON US”
PROMOTION (“Promotion”)
TERMS AND CONDITIONS

1. Instructions on how to claim the Reward form part of these Terms and
Conditions. Participation in this Promotion is deemed acceptance of these Terms

and Conditions. Offer not valid in conjunction with any other offer.

2. Claims are only open to Australian residents aged 18 years or over.

3. Employees (and their immediate families) of the Promoter, participating retailers
and agencies associated with this Promotion are ineligible to claim any Reward
under this Promotion. Immediate family means any of the following: spouse,
ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption),
parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew,
brother, sister, step-brother, step-sister or 1st cousin.

4. Offer commences on 9:00am AEST on 21/09/2022 and ends at 11:59pm AEDST
on 15/11/2022 (“Offer Period”).

5. The offer will run in all supermarket stores within Australia where Participating
Products are sold in-store and online (“Participating Retailers”). For clarity,
online purchases will be deemed acceptable where a Participating Retailer has
an official online store.

6. To be eligible to claim a Reward, individuals must purchase a participating
Moccona product from a Participating Retailer during the Offer Period
(“Qualifying Purchase”).

The Participating Products are as follows:
Moccona Barista Reserve Blonde Roast 95g
Moccona Barista Reserve Crema Roast 95g
Moccona Barista Reserve Café Black Roast 95g
Moccona Barista Reserve Coffee Capsules Cappuccino 10Pk
Moccona Barista Reserve Coffee Capsules Flat White 10Pk
Moccona Barista Reserve Coffee Capsules Latte 10Pk
Moccona Barista Reserve Coffee Capsules Long Black 10Pk
Moccona Barista Reserve Dark Roast Coffee Beans 1kg
Moccona Barista Reserve Medium Roast Coffee Beans 1kg
7. To claim the Reward, claimants must then complete the following steps during
the Offer Period:

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● Visit the promotional claim site at moccona.com.au/baristaquality;

● Provide contact details including full name, valid email address and
a mobile number for the purposes of being sent a unique
verification code and enter the unique verification code once
received;

● Enter the purchase details (retailer, Participating Product purchased
and purchase price);

● Upload an eligible purchase receipt when prompted;

● Input the remaining requested details then rate the Participating
Product purchased (1-5) and tell us why Moccona Barista Reserve
is the coffee for you; and then

● Submit the fully completed claim form.

8. Upon submitting a valid claim form, claimants will be sent an email to
confirm that their provisional claim has been received. Once validated,
claimants will receive a Digital Prepaid Mastercard® (“Reward”) within 10
business days. Rewards will be loaded with the value of the original
purchase price paid by the claimant for the Participating Product as
indicated on their purchase receipt. Rewards are subject to the relevant
supplier’s conditions, including the following conditions which apply to the
Digital Prepaid Mastercard (“Digital Card”):

● The Digital Prepaid Mastercard is issued by EML Payment
Solutions Limited ABN 30 131 436 532 AFSL 404131 pursuant to
license by Mastercard Asia/Pacific Pte. Ltd.

● T&CS apply. Mastercard and the circles design are registered
trademarks of Mastercard International Incorporated.

● Redemption of the Digital Prepaid Mastercard is subject to the
standard terms and conditions, which can be found
at https://thecardnetwork.com.au/pages/terms-conditions. The
Digital Prepaid Mastercard requires activation within 30 days from
the date of issue.

● Any ancillary costs associated with redeeming a Digital Prepaid
Mastercard are not included. Any unused balance of a Digital
Prepaid Mastercard will not be awarded as cash. Redemption of a
Digital Prepaid Mastercard is subject to any terms and conditions of
the issuer including those specified on the Digital Prepaid
Mastercard.

9. As the Reward is provided to the Promoter by a third party, the Reward is subject
to the terms and conditions of the third-party prize supplier and the provision of
the Reward is the sole responsibility of the third party and not the Promoter. The
terms and conditions which apply to the Reward at the time it is issued to the
claimant will prevail over these Terms and Conditions, to the extent of any
inconsistency. The Promoter accepts no responsibility or liability for any delay or
failure by the third party to deliver the Reward, any delay or failure relating to the
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Reward itself or failure by the third party to meet any of its obligations in these
Terms and Conditions or otherwise.

10. An eligible purchase receipt must only be used for a maximum of one (1) claim
and must clearly specify:
• the Participating Product purchased
• the price of the Participating Product purchased
• the Participating Retailer for the purchase
• the purchase date and time
• the receipt number; and
• that payment for the Participating Product purchased has been received in full.

11. If the purchase receipt is missing any of the above information, or is illegible or
indecipherable, it will render the claim invalid. If a claimant uses the same
purchase receipt to submit multiple claims, the Promoter will render all claims
submitted by that claimant, using that one receipt, invalid. 

12. The Promoter reserves the right, at any time, to verify the validity of claims and
claimant’s (including a claimant’s identity, age and place of residence) and
reserves the right, in its sole discretion, to disqualify any individual who the
Promoter has reason to believe has breached any of these Terms and
Conditions, tampered with the claim process or engaged in any unlawful or other
improper misconduct calculated to jeopardise fair and proper conduct of the
promotion. Errors and omissions may be accepted at the Promoter's discretion.
Failure by the Promoter to enforce any of its rights at any stage does not
constitute a waiver of those rights. The Promoter's legal rights to recover
damages or other compensation from such an offender are reserved.

13. Incomplete, indecipherable or illegible claims will be deemed invalid.

14. Only one (1) claim is permitted per person during the Offer Period.

15. Claimants must retain their original purchase receipt as proof of purchase.
Failure to produce the proof of purchase when requested may, in the absolute
discretion of the Promoter, result in invalidation of a claimant’s claim and
forfeiture of any right to a Reward. Purchase receipt must clearly specify the
Participating Retailer and that the purchase was made during the Offer Period
and prior to the claim.

16. If there is a dispute as to the identity of a claimant, the Promoter reserves the
right, in its sole discretion, to determine the identity of the claimant.

17. The Promoter’s decision is final and no correspondence will be entered into.

18. If for any reason a claimant does not redeem a Reward by the time stipulated by
the Promoter, then the Reward will be forfeited.
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19. If the Reward is unavailable, the Promoter, in its discretion, reserves the right to
substitute the Reward (or that part of the reward) with a reward to the equal value
and/or specification.

20. Rewards, or any unused portion of a Reward, are not transferable or
exchangeable and cannot be taken as cash, unless otherwise specified.

21. Claimants consent to the Promoter using their name, likeness, image and/or
voice in the event they are a successful claimant (including photograph, film
and/or recording of the same) in any media for an unlimited period without
remuneration for the purpose of promoting this promotion (including any
outcome), and promoting any products manufactured, distributed and/or supplied
by the Promoter.

22. If this Promotion is interfered with in any way or is not capable of being
conducted as reasonably anticipated due to any reason beyond the reasonable
control of the Promoter, including but not limited to technical difficulties,
unauthorised intervention or fraud, the Promoter reserves the right, in its sole
discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or
(b) to modify, suspend, terminate or cancel the promotion, as appropriate.

23. Any cost associated with accessing the offer website is the claimant’s
responsibility and is dependent on the Internet service provider used. The use of
any automated software or any other mechanical or electronic means that allows
a claimant to automatically claim repeatedly is prohibited and will render all
claims submitted by that claimant invalid.

24. Nothing in these Terms and Conditions limits, excludes or modifies or purports to
limit, exclude or modify the statutory consumer guarantees as provided under
the Competition and Consumer Act, as well as any other implied warranties
under the ASIC Act or similar consumer protection laws in the States and
Territories of Australia (“Non-Excludable Guarantees”). Except for any liability
that cannot by law be excluded, including the Non-Excludable Guarantees, the
Promoter (including its respective officers, employees and agents) excludes all
liability (including negligence), for any personal injury; or any loss or damage
(including loss of opportunity); whether direct, indirect, special or consequential,
arising in any way out of the promotion.

25. Except for any liability that cannot by law be excluded, including the
Non-Excludable Guarantees, the Promoter (including its respective officers,
employees and agents) is not responsible for and excludes all liability (including
negligence), for any personal injury; or any loss or damage (including loss of
opportunity); whether direct, indirect, special or consequential, arising in any way
out of: (a) any technical difficulties or equipment malfunction (whether or not
under the Promoter’s control); (b) any theft, unauthorised access or third party
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interference; (c) any claim that is late, lost, altered, damaged or misdirected
(whether or not after their receipt by the Promoter) due to any reason beyond the
reasonable control of the Promoter; (d) any variation in reward value to that
stated in these Terms and Conditions; (e) any tax liability incurred by a claimant;
or (f) use of a Reward.

26. The Promoter accepts no responsibility for any tax implications and the entrant
must seek their own independent financial advice in regards to the tax
implications relating to the prize or acceptance of the prize.

27. Entrants' personal information will be collected by the Promoter. Personal
information will be stored on the Promoter's database. The Promoter may use
this information for future marketing purposes regarding its products, including
contacting the entrant electronically where consent by the entrant has been
obtained. The Promoter's Privacy Policy at
https://www.moccona.com.au/privacy-policy contains information about how the
entrant may access, update and seek correction of the personal information the
Promoter holds about them and how the entrant may complain about any
potential breach by the Promoter of any privacy laws and how such complaints
will be dealt with. The Promoter collects personal information about entrants to
enable them to participate in this Promotion and may disclose the entrants'
personal information to third parties including its contractors and agents, prize
suppliers and service providers to assist in conducting this Promotion. If the
entrant does not provide their personal information as requested, they may be
ineligible to enter or claim a prize in the Promotion. The Promoter may transfer
entrants' personal information to countries specified in the Promoter’s privacy
policy.

28. The Promoter is Jacobs Douwe Egberts AU Pty Ltd (ABN 82 051 278 409) of
Level 1/80 Pacific Highway, North Sydney NSW 2060.
posted 24-10-2022 @ 05:01 PM www


Has anyone else had trouble receiving their reimbursement? I sent off a claim maybe 2-3 weeks ago and still haven't heard anything? I emailed them last week, but have received no reply. Just wondering if others have received their digital card yet?
posted 24-10-2022 @ 05:35 PM www


I sent off a claim last Tuesday and received an email on either Friday or Saturday that my claim had been approved but they said they were having delays getting the payments out.
posted 24-10-2022 @ 06:26 PM www


Thanks Marga384. Can you tell me the email address the claim was from? I can't seem to find any confirmation email. I might have to send another email or try and find a contact number. Wasn't a cheap purchase and wouldn't have bought if I couldn't get reimbursed.
posted 24-10-2022 @ 06:33 PM www


Oh and I have just now received the cash back email to claim the card.
It came from info@mocconabaristaquality.com.au
posted 24-10-2022 @ 07:09 PM www


Thank you. I might send an email to that address as I definitely didn’t receive. Otherwise I might just submit my claim again.
posted 26-10-2022 @ 01:19 PM www


I've sent off an email to that address Marga384. I tried to resubmit my claim but it said I've reached my entry limit.
Will let you know the outcome.

Thanks :)
posted 27-10-2022 @ 01:25 PM www


So my email got returned as 'undeliverable'. I will ring the promoter from the T&C's this afternoon.
posted 2-11-2022 @ 04:56 PM www


So rang the promoter today, and they had no idea of the cash back promotion. Of course! She took my details and said she'd find someone to give me a call back.
posted 16-11-2022 @ 08:39 PM www


After probably 5 phone calls and going round in circles, no one ever got back to me regarding this. Very poor effort as it wasn’t a cheap purchase ($18). I would never have bought the product if I wasn’t going to get reimbursed. Luckily, I still have the unopened product and receipt so going to see if I can get a refund. I wish the promoters would make their staff aware of what promotions were running as everyone I spoke to had no idea of the promotion.
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