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Everyday Rewards Prize notification failure

posted 16-5-2024 @ 02:36 AM www

Quote: Originally posted by merivale  
About two years ago I had a $500 gift card with the full balance remaining. It still had about 3 months before it expired as I was saving up for a gift for someone and was going to use this card as part payment. When I went to use it, there was zero balance remaining. I sent numerous emails to the gift card company, made dozens of phone calls and got pushed around from pillar to post. Eventually the expiry date had actually been and gone so I decided to go to the VERY TOP. I found out the name of the CEO of the company in America and emailed her. All of a sudden all hell broke loose as I had documented all the phone calls and saved all the emails ... read and unread ... and forwarded them to her. She contacted the appropriate person from Australia and told her to fix it straight away. I received a phone call from her with a sincere apology and she told me that I had contacted someone way above her pay grade (no kidding! hahaha) and that, if I liked, she could send me a digital card that very day or I could wait for a physical card which would take a couple of weeks. I chose the digital card and spent it straight away. She was given strict instructions from the CEO to copy her in on all the action that was being taken. I think the people I had contacted in the first place thought I'd give up. They were wrong! As a result of this fiasco, the company was told to do a complete overhaul of the system as obviously it had failed so some good came out of it.

In the last year or two? I got a $1000 plastic gift card from a 19 crimes wine competition. When I went to use it. There was a bit over $300 left on it. It had been hacked and used in America at a lash salon twice. After a lot of phone calls. I eventually got it replaced.
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